Terms & Conditions

Terms & Conditions

Last Updated: 29 May 2026

Welcome to Sakhi Master. By accessing, browsing, or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

These Terms & Conditions govern your use of the Sakhi Master website and services.

Sakhi Master reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the revised terms.

2. Product Information

We make every effort to ensure that all product descriptions, images, pricing, specifications, and other information displayed on our website are accurate and up to date.

However, due to the natural characteristics of agricultural and food products, minor variations in grain appearance, texture, color, aroma, or packaging may occur and shall not be considered defects.

All products are subject to availability.

3. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) and are subject to change without prior notice.

Sakhi Master reserves the right to refuse or cancel any order due to:

  • Pricing errors

  • Product unavailability

  • Payment authorization issues

  • Suspected fraudulent activity

  • Technical or operational errors

4. Orders & Acceptance

Placing an order on our website does not guarantee acceptance of the order.

Sakhi Master reserves the right to:

  • Accept or reject any order

  • Limit quantities purchased per customer

  • Cancel orders due to unforeseen circumstances

  • Request additional verification before processing an order

Customers will be notified if an order cannot be fulfilled.

5. Shipping & Delivery

Delivery timelines displayed on the website are estimates only and may vary depending on:

  • Delivery location

  • Courier partner operations

  • Weather conditions

  • Public holidays

  • Other unforeseen circumstances

Sakhi Master shall not be held responsible for delays caused by third-party logistics or courier providers.

6. Return & Replacement

Returns and replacements are governed by our Return & Replacement Policy available on the website.

Sakhi Master does not offer monetary refunds. Eligible cases may qualify for product replacement or store credit at our sole discretion.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Website design

  • Text content

  • Product descriptions

is the exclusive property of Sakhi Master and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission from Sakhi Master.

8. Limitation of Liability

To the maximum extent permitted by law, Sakhi Master shall not be liable for:

  • Indirect, incidental, or consequential damages arising from the use of the website

  • Delivery delays caused by third-party logistics providers

  • Minor natural variations in food products

  • Customer dissatisfaction arising from personal taste preferences

Customers are responsible for storing and handling food products appropriately after delivery.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of this website shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

10. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Email: sakhimaster12@gmail.com

Phone: +91 6291480348

Address:
50A, Rajveena Apt, 4th Floor,
New Alipore, Kolkata – 700053,
West Bengal, India